Shipping

Shipping Policy

To ensure you receive your items as quickly as possible and to guarantee your order reaches you when expected, please find our shipping policies below for all online orders. Our business shipping hours:

 

Monday — Friday, 8 a.m. — 2 p.m. CST, excluding national holidays

  

Shipping Timeframes

All non-furniture items will be processed within 2 business days and shipping will take up to 3-5 business days.

 

All furniture items like sofas, chairs, rugs, beds, cabinets, lighting, etc. have the individual process times listed on each product page that can be found under the Shipping + Returns tab. Although Tomlin House provides estimated processing timeframes, there could be unexpected additional delays that Tomlin House is not responsible for. 

 

Orders placed on Friday after 2 p.m. CST, as well as orders placed on Saturday and Sunday, will be processed the next business day and delivered within the appropriate timeframe. 

 

Please note that Tomlin House is not responsible for carrier delays and will not be able to refund the shipping cost as it is directly paid to our providers.


Majority of our sourced items will be delivered by a third party carrier. With these carriers, please see below what two types of delivery services are offered: 

White Glove Delivery includes appointment scheduling, unpacking, placement of furniture in room of choice with 2 flights of stairs included, 30 min light onsite assembly with removal of debris and a signature upon delivery. 

Threshold Delivery includes appointment scheduling, delivery to the first dry area inside of home, no unpacking and a signature upon delivery. 

Note: Please check the Shipping + Returns tab of the individual product pages to see what delivery service comes with your purchase. 

 

Shipping Exclusions 

Unfortunately at this time we do not offer internationally shipping and are unable to ship to the following Non Continental U.S. territories: Alaska, Hawaii, Guam, Puerto Rico, and Virgin Island. Additionally we cannot ship to APO addresses. We apologize for any inconvenience and hope to expand our shipping services in the near future. 

 

Sales Tax

Sales tax will be calculated and collected at checkout where applicable.