Assembly on Delivery
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We hope you love your Tomlin House items! However, if you are not fully satisfied, you may return the following items within 7 days of receiving them:
Bedding, Linens and Inserts, as long as the items returned are unused in the original, unopened packaging; Collected pieces, as long as the items are unused and in original condition; Woodworking pieces, as long as items are unused and show no sign of wear or damage; Ceramics and Pillows, only if damaged upon delivery. If your item(s) has arrived damaged, please contact our Customer Experience Team with a photo of the item within 48 hours of receiving.
Each product has the the individual return policy listed on each product page that can be found under the Shipping + Returns tab. Please note that sale items are final sale, therefore not eligible for returns. We reserve the right to deny a refund if the item(s) being returned is not in original condition.
Tomlin House will not accept returns or exchanges on the following items: Candles, Furniture, Lighting, Mirrors, Rugs, Artwork, Final Sale, Clearance items and Gift Cards. Please note Tomlin House does not offer exchanges at this time.
All shipping costs are non-refundable and return shipping costs are the responsibility of the buyer. Tomlin House is not responsible for any lost, stolen or damaged goods within transit and recommends all returns be insured with tracking by the buyer. There will be a 15% restocking fee on all item(s) that are refused upon delivery. Returns will be processed within 10-12 business days. All refunds minus shipping and restocking fees, will be issued back onto the original form of payment or in the form of store credit if requested. Please allow the refunded amount to show back into your account within 5-7 business days as each banking systems have different processing timeframes.
All cancellation requests must be made within 24hrs after your purchase. Otherwise Tomlin House will not be able to process the request.
If you have questions or need further assistance, please contact our Customer Experience Team here.