For your convenience, we offer white glove delivery and assembly on select furniture orders across the continental U.S. for a flat fee per item. Our white glove service includes a two-person team of experienced professionals, in-home placement of your choosing, assembly, and removal of all packaging material and debris. Please note, additional charges apply if delivery requires more than two men or if in-home placement is requested to the 3rd floor (or multiple flights of stairs).
Return Policy
We hope you love your Tomlin House items! However, if you are not fully satisfied, you may contact us to return the following items within 7 days of receiving them:
Bedding, Candles, Linens and Inserts, as long as the items returned are unused in the original, unopened packaging; Collected pieces, as long as the items are unused and in original condition; Woodworking pieces, as long as items are unused and show no sign of wear or damage; Ceramics and Pillows, as long as the items are unused and in original condition.
If any item in your order has arrived damaged, please contact our Customer Experience Team with a photo of the item within 48 hours of receiving your order.
Each product has the the individual return policy listed on the product page that can be found under the Shipping + Returns tab. Please note that sale items are final sale and not eligible for returns. We reserve the right to deny a refund if the item(s) being returned is not in its original condition.
Made to Order Products
Made to order products, such as pillows, are returnable for store credit only.
Non-Returnable Products
Tomlin House will not accept returns or exchanges on the following items: Furniture, Lighting, Mirrors, Rugs, Artwork, Final Sale, Almost Perfect items and Gift Cards. Please note Tomlin House does not offer exchanges at this time.
All shipping costs are non-refundable and return shipping costs are the responsibility of the buyer. Tomlin House is not responsible for any lost, stolen goods.There will be a 15% restocking fee on all item(s) that are refused upon delivery.
Refunds will be processed once the return is received and approved. All refunds, minus shipping and restocking fees, will be issued back onto the original form of payment or in the form of store credit if requested. Please allow the refunded amount to show in your account within 5-7 business days.
All cancellation requests must be made within 24hrs after your purchase. Otherwise, Tomlin House will not be able to process the request.
If you have questions or need further assistance, please contact our Customer Experience Team here.
